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Management

Implementing a Solid Feedback Culture in the Workplace

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A research survey published in the Harvard Business Review said that more than 7 in 10 employees surveyed believed that their productivity suffers due to the lack of feedback. Surprisingly enough, employees are more than willing to get what may be construed as negative feedback than false praise.

These days, the term feedback has lost its luster because it’s been used to describe a remark, comment, or opinion. However, as a mechanism, feedback is very crucial to determine the strengths and weaknesses of an organization, employee satisfaction, as well as the gaps in the processes.

Institutionalizing Feedback in the Workplace

Successful organizations have long known the importance of employee feedback to make sure that everybody’s still on-board with the vision.

Nobody should be spared from criticism, even the CEO and top managers. This is the only way they can gain a new perspective about themselves as leaders and the type of leadership they deliver.

Quick Tips for implementing a feedback system

Here’s a list of tips that can help you integrate the feedback system at your workplace.

  1. Harness technology. One useful tool is the 360 Feedback. The tool is designed to get the most out of the answers from a series of controlled questions. The best part is that the results are anonymous, so employees can really speak their minds.
  2. Framing the right questions. The answers, of course, will depend on how you frame your questions. This is crucial because you might have false results because the questions are vague. Focus group discussions will help give you an idea about the core issues hounding the organization. Going back to 360 Feedback, the company behind it has extensive experience running surveys, so each question is assessed and reassessed on whether it achieves the desired purpose.
  3. Train employees on giving feedback. One thing that holds an employee back is the fear about how they are going to be perceived for being honest. This tendency to be compliant is ingrained in employees right from the moment they start working at different organizations. It’s hard to break that habit. In this case, the company should guide the workers on how to give feedback within the system employed by the organization.
  4. Guarantee no reprisals. Some supervisors can be petty, and any negative comments can be taken in a bad light. Everybody should understand that any sort of feedback should be welcomed so people working in the organization can improve themselves as employees, colleagues, and contributors to the company. With that said, anonymous systems like 360 Feedback will really open the floodgates of honest opinions devoid of a filter.
  5. Set clear parameters. Feedback without action is useless. Once the employees see that their feedback generated a positive change in the company, they would be more willing to give their opinions in the future. Management should guarantee that each feedback will be evaluated and vetted, and suggestions will be adopted as long as they’re good for the company in the long run.

Implementing a feedback mechanism is not easy. There are many ways on how to go about it, and you can expect some hiccups at the outset. Nevertheless, it’s one good way to help the organization assess itself through the eyes of its employees. But the benefits generated depend completely on whether the company would want to bring about changes with the help of the feedback.

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Management

How To Work Out How Often To Schedule Office Cleaning

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How often do you need to schedule your office cleaning company?

Office managers or facility directors who are tasked with providing a clean building will know the answer. Still, if you’re new to the job, this article is for you.

First off, there is no right nor wrong answer to the frequency of office cleaning; however, you can ascertain what’s a good schedule for your business with a few simple answers. For hygiene and staying safe during a pandemic, cleaning is more frequent. All workstations need a thorough deep clean that also included disinfecting to kill bacteria and viruses.

Once you know the cleaning your office needs, your focus can switch to hiring a cleaning company regularly.

Company Budget and Needs

What your business can afford is the starting point. Scheduling a cleaning crew to come multiple times a week when you have a small office with a few employees can easily burn through your budget. It may not achieve your ultimate goal of having a sanitized environment that is safe for all.

On the other hand, if you wait too long between cleanings, filth, grime, and germs can build up over time. Therefore getting the frequency right is important, and so is clean.

Keep in mind that some industries require more frequent cleaning for health and safety reasons. If that’s the case for you, figure out your requirements (you may also have to comply with third-party regulations) and set a budget for your office cleaning services.

For instance, if you’re in the healthcare industry, sanitization and disposal can’t ever be skipped — but in an office environment, skipping a trash disposal service is less dangerous.

To establish an office cleaning budget, you will need to research the going rates with reliable commercial cleaning companies in your area.

Selection Process

Create a shortlist of potential providers and first cull it with a phone interview. Then from your shortlist, meet with a cleaning company or two if you’ve not yet decided on a provider to discuss the best possible schedule for your routine cleaning.

Most cleaning companies are flexible insofar as they understand the need to clean outside of normal operating hours.

Workplace Size

The size of your workplace and the number of people who frequent it will help the cleaning providers determine the time and resource required to clean it. More staff and more workstations will take longer and require more cleaning product. The number of workstations that will include desks and trash bins will require dusting and emptying the trash maybe multiple times a week.

Plus, how the office is furnished will add time and product to the task.

  • How many windows are in your office?
  • Are your office floors carpeted or tiled?

Floors

Flooring is a factor in how frequently you should schedule workplace cleaning. You may choose to do a thorough deep clean of carpets once a month. Know the flooring your office has and schedule the cleaning as and when required.

Windows

Depending on how many windows you have in your office, natural light will highlight the smudges on your windows as well as the accumulated dust in your office.

  • Are the windows furnished with curtains or blinds?

Your prospective cleaning company will need to do a walkthrough of your facility and complete an inventory to determine the best plan of action for cleaning your office as well as the cost. 🙂

Summary

Covid-19 has taught us a few things about hygiene and while staff are resilient you need to give them a healthy environment in which to work.

Know your budget and type of business and the cleaning it requires to keep your staff and customers safe. Create a cleaning schedule based on your needs. Remember, there is no right or wrong for the frequency of the clean or the cleaning and sanitising required.

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Education

How to Improve Employee Development

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How are you developing your employees? Hiring and retaining the right staff is a top priority for most businesses, and the process needs a failproof plan.

Employee development should also be part of your HR strategy and include online training for your remote workers. Plus professional development should commence from the moment staff are hired and continue throughout their employment.

If you’re wondering if your employee development program is up to scratch, don’t worry, we can help, and there are some straightforward steps you can take that will improve it immediately.

Below, we look at what employee development is and what it takes to make it successful.

Employee Development Explained

Supporting your staff to develop their skills is not solely about their current job. Nor is it just about where they can progress within your organisation. Staff development is about providing a series of training and knowledge programs and workshops that develop the employee.

Hard Skills

The training should include on the job training, and ‘hard skills’ pertinent to their ability to perform their current role and move up the ranks in their profession. For example, a cybersecurity analyst will undertake certifications, and industry recognised training or learn a new skill like pen-testing.

Soft Skills

The training also should cover soft skills which are transferrable to other roles. Every employee needs to develop their social and communication skills. Emotional Quotient (EQ) or emotional intelligence, will play a role in the hiring and promotion opportunities for all staff.

Now we know the basics of professional development let’s look at how you can improve your program.

How To Improve Your Employee Development

Immediacy

Employee development should begin from the moment that your new member of staff steps through the door. This means coming up with a training program that gets them up to speed with the company and how it does business at the earliest possible opportunity.

Not only will this help your company, but it will also show the new employee that you are committed to their development right from the get-go. As a result, they are more likely to stay with your organization as it improves their career prospects in the future.

Run Regular Programs

Running a series of mandatory and voluntary employee development programs that take place throughout the year ensures that your staff members are always learning something and never stagnating. The programs could focus on their soft skills, particularly communication, or focus on something that is altogether more technical and specific such as looking at their Google cloud abilities.

Plus when there are some assessment and certification at the end of each program, the employee keeps it. Plus exams or tests are evidence the knowledge has been properly absorbed and retained.

Create Individual Development Plans

The general training programs that you put into place also help if you make some of these more specialized and personalized for each employee.

Usually, the setting of goals and targets can take place at each employee review. As well as the setting of targets, you also need to go back and check that everything has been followed up effectively.

Make sure that each employee is closely involved in their own development plan and that they agree to the targets that have been set for them.

Give Constructive Feedback

The art of giving feedback is a difficult one to master. Essentially, it should involve ensuring that any advice you give to your employees is constructive. If it’s too critical, it can have the opposite effect on the one you were intending. This is also the case if you make it too vague with no actionable steps that the employee can put into practice.

There is a balance to be struck along the way, and you may not be able to get the hang of it straight away. Over time, you will be able to put your finger on which feedback is constructive and not.

Use Certified Trainers

While you may want to take care of some of your own training in-house, there is a lot to be gained from getting in touch with certified trainers and bringing them in to manage some of the programs.

They are experienced in the sector and have specifically designed their classes to get the best from the people who take them. However, make sure that you read all the reviews and hire a team that knows what they are doing and talking about.

Summary

Hiring is costly and retaining the right employees can be even more expensive if your only option is to pay them more.

Improving employee development should be a reason staff stay, and it can end up bringing all sorts of unexpected advantages to your organization beyond staff retention. So, now is the time to put some of these techniques into practice.

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Education

5 Steps You Can Take To Become A Successful Business Leader

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Do you want to know five steps you can take to further your career as a business leader?

Getting ahead in any career is challenging and in leadership more so as this discipline requires soft skills that are harder to obtain from your usual tertiary qualification.

If leadership is your thing, you’ll need to take roles and opportunities to improve year upon year, so you’re not stagnating but climbing up the management ranks.

In this article, we look at the fundamental steps you can take to hone your leadership acumen, to give yourself a fighting chance to secure roles that are developing you as a leader.

Understand the business from the inside out

If you’re to find solutions to break down resistance to change as a leader and get more productivity from your people, expanding your thinking and attaining a wider skill-set will never go a miss.

For example, you may be managing a customer support team. Your direct knowledge and accountability are within customer support. However, this current leadership role is not the end game for you.

To be an effective business leader, you’ll need a working knowledge of the business as a whole, including operations, sales, technology, finance and so on.

Thorough knowledge of your business as a whole will make it easier for you to plan your rise up the ranks of leadership and management. How do you get it? This is easier than you think.

Form close alliances with other leaders in the company and suggest working together on projects that allow knowledge transfer. As the saying goes: a problem shared is a problem halved.

Your peers will be experiencing some of the same people management issues so you can learn a lot about their departments with closer associations with them.

Further education can deepen your knowledge

It sounds counter-intuitive, but further education is a powerful way to lead by example and thus become a role model in business. You may feel you left education behind years ago, that the only learning you need is outside the classroom, on the job – this is a grave mistake.

After all, you wouldn’t just be learning about your own business and colleagues, but the bigger picture. A deep understanding of how to manage and motivate those around you and organizational techniques is crucial. So, studying a degree like the BSBA degree will act as a springboard for your business leadership career.

Share what you’ve learned

Now that you’ve gained a deeper understanding of business administration and a grasp of relevant skills outside your area of expertise, it is time to solidify your newfound knowledge so you can implement it when you need it.

A great way to understand what you’ve learned is to teach it. Why not offer your advice to colleagues who need guidance or speak at seminars and events?

By teaching others, you can better understand what you’ve learned yourself.

Building the confidence to teach and learn from others will also sharpen your leadership skills further still.

Widen your network of contacts and your visibility

Attend in-person events and speak to as many attendees as you can. Turn up early and leave late, so you get ample time to circulate and introduce yourself to like-minded peers.

Get your profile set up on business networking sites such as LinkedIn and regularly post interesting, relevant information, so your network grows.

All leaders need to be confident communicators so improve your public speaking skills by joining seminar groups and putting yourself forward as a speaker.

Widening your network isn’t reserved for networking events either. Simple, everyday acts can help, too.

Make time to chat with your colleagues daily. You’ll stay engaged with what’s happening in different areas of your business and the wider industry. It will also keep your name at the front of people’s minds and stop you from slipping out of touch.

Have clear achieveable goals

Understand where you’re going in your career and how the role improves your leadership acumen. Having a clear business goal is a proven method for furthering your business career.

Where do you see yourself in a year? Or five years? If you can picture what you want to be doing in the future, it is easier to organize the ‘now’.

With clear, reachable goals, you’ll be inspired and motivated to work harder, smarter, and smash through any ceiling of resistance.

Summary

Strive for more in your leadership career using these five steps to deepen your knowledge and experience. Then use your network of contacts and goals to acquire new leadership roles that challenge you and are rewarding.

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