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Management

Giving Your Travel Business An Edge Through A Call Handling Service

call centre

It is clear that the telephone plays a vital role in the day-to-day running of businesses, especially for a travel agency. With the development of digital technology, the telephone can now be carried by anyone in the form of a small hand-held device wherein you can call, chat or video chat with someone located on the other side of the world in real time, and seek and find information on just about anything through the internet, all at the touch of a button or a click of the mouse. This technological breakthrough has made being connected not only easy and convenient but also a must. But what happens when the calls continue to come even after work hours and even during holidays?

If you take a close look at a business such as a travel agency, this is exactly the type of organisation that can really benefit from a call handling service.

Taking Bookings

The primary role of a travel agency is to make airline ticket bookings, which is a role that a virtual receptionist can carry out from a remote location. Remote bookings are now made easier because of the Internet. The digital platform provided by the Internet makes it possible for a professional receptionist who is remotely located to book flights for clients. Because all travel businesses have to use a cloud-based online booking system, the call centre can easily access this, allowing the receptionist to have up-to-date information on bookings.

By having someone to answer phones for the travel business round-the-clock, none of its clients are left ignored. With just a call at any time of night or day, clients will be confident that a travel business personnel will always be around to book their flights once they decide on the schedule.

When you’re running your business remotely a virtual receptionist service can made a fundamental difference to your customer service.

Providing Information

A virtual receptionist would be able to answer queries about flight availability or enquiries on working out a connection to somewhere on the other side of the world, just as anyone would if they were actually in the travel agency office. This is a skilled job for anyone, yet it does not mean that the person must be located within the premises. In fact, many travel agents use call handling services as this is the most cost-effective way to offer a professional service to their clients.

Booking Holidays

While some travellers like to book their flight and accommodation separately, there are many who take advantage of the package tours on offer and by using a virtual receptionist who is fully-briefed on all available packages, they can make bookings on your behalf and the customer would assume the receptionist is located at the agency premises.

Busy Periods

Holiday season and other festivals are definitely busy periods for travel agencies and if your receptionist is stretched at this time, why not let a call handling provider deal with any extra calls? We all want to get away in the winter months and during the peak holiday season, you can use a call handling service and when things get quiet down again, you can put a hold on the service.

Holiday Cover

Even people who work in the holiday industry need a holiday sometimes and losing your receptionist for a couple of weeks could really put a spanner in the works. With an established call handling company at your beck and call, you are always assured that your customers will be greeted professionally and your business will not suffer.

Customer Satisfaction

If your main goal is to ensure that questions and requests by clients are paid enough attention, then hiring a virtual receptionist will be beneficial for you. A virtual receptionist is trained to handle calls courteously and professionally, so you are rest assured your clients are talking with well-trained people round-the-clock.

Profit Increases

With the top-notch quality of service virtual receptionists are giving your clients, you can increase your profit while saving on labour costs. Satisfied clients can bring in new clients through word of mouth. Plus, calls by those who are only available after work hours are also paid attention to.

Unlike in-house receptionists, virtual receptionists are paid only with the service they provide and once they provide it. They can answer large volumes of calls with unwavering amount of attention to every call.

If you run a travel agency, talk to an established call handling provider and they are sure to have a package that is ideal for your business, and if used as a back up to your directly employed staff, this service is an essential requirement for all businesses.

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Management

3 reasons To Turn Down An IPO And Remain A Private Business

stockmarket

Floating the company you founded on the stock market is the dream of many entrepreneurs. After all, what’s not to like? You can free yourself from the grind if you want, make lots of capital to reinvest, own shares that could be worth millions in the future, and potentially see your business go on to new heights.

But many great founders have resisted the temptation; entrepreneurs such as Johan H. Andresen founder of the Ferd Group, Andrew Nisbet founder of The Nisbet Trust and Fernando Simões, CEO of family-firm the JSL Group. All doubtless had the opportunity to go public, but for various reasons decided to keep their businesses privately owned.

Here are just three reasons to think twice about floating your business, however tempting it might seem.

You’re at the mercy of your shareholders

It might seem obvious but when you float you effectively lose control of your business and almost every big decision becomes subject to shareholder approval. This is a significant issue and most privately held companies understate the impact. It’s worth being very clear in your mind before you float that shareholders often have a very different view of how the company should develop in order to turn a profit.

Many companies that float have been turning a good profit for years but suddenly they have a whole new set of pressures to deliver short term. Most shareholders, certainly the smaller individual investors, want to see returns quickly, and they have considerable power to veto many strategic decisions that are designed for steady long-term growth.

This can undermine cash flow and reduce overall profits. As a private businesses, this is not such an issue. But when you have a bad year as a PLC everyone will know about it, which can lead to increased media scrutiny, and negative press. This is no small matter. As soon as you float, you become the public figurehead of your business, and many entrepreneurs have found themselves subject to unwanted attention.

You’re also at the mercy of shareholder activists, and if they feel like you’re making the wrong decisions, or even accidentally aligning your company with unethical suppliers, you can find that you’re subject to a takeover bid.

Costs and regulation increases exponentially

Floating is an incredibly expensive undertaking, costing up to something in the region of £300,000, or 25% of the cost of money raised in the IPO. It’s not an inconsiderable sum. Plus the paperwork is huge. One well-quoted executive of a company that listed its shares on the London Stock Exchange reckoned he had processed around 200,000 sheets of paper in the form of documents during the process.

Before you go public you’ll also need to undertake a whole raft of expensive procedures. These include in-depth due diligence reports, analysis of all your supplier contracts, disclosure of your financial forecasts and making public your directors’ pay.

But even if that’s doable, once you’re a public company you become subject to a huge amount of new regulation, which can trip you up at any point down the line. Your reporting functions will need to grow to accommodate statutory financial and governance reporting; every six months as well as ensuring any changes or events are reported on an ad hoc basis.

You are no longer running a private family business

One of the key reasons why firms do not float is that many founders think very long term, and are drawn to the idea of creating a legacy. In fact, the majority of private business owners are happy to keep things in the family.

According to the Institute for Family Business, as it stands today 85% of all the private sector firms in the UK are family owned and operated, and they account for 50% of private-sector employment in the country. In the US, the figures are similar: there are more than 5.5 million family businesses and they employ more than 63% of the workforce.

These numbers speak for themselves. Most business owners are happy with the state of play, they don’t want to float their companies and they don’t want to lose the ability to create a multi-generational business that they can pass down through the family.

So at the same time as you consider the obvious positives surrounding taking your business public, and there are many, don’t forget to factor in what you’ll lose too.

A warm thank you to Sharon Fishburne for this contribution.

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Management

What A CEO Learns from An Executive Coach

businessman

A CEO’s task is flexible. They are often the voice of investors, both internal and foreign, liaising with leadership, the committee of directors, and the audience. They are also accountable for the company’s long-term approach and product principles for staff.

Newly assigned CEOs require proper guidance for them to do their job correctly. A startup CEO coaching course provides the needed assistance for a CEO to develop and form positive decisions.

Values You Can Gain from A Coach

With a startup CEO coaching course, you’ll be able to gain crucial benefits and lessons that will help you become an active CEO for the company. Here are some of the learning you can get after a successful coaching session:

  • Receptivity Is Vital. It is essential in listening to others’ opinions about you. Fellow CEOs and business managers can give you recommendations based on their knowledge. It is critical to accept their feedback in decision-making. Demonstration of excellent hearing abilities and a real interest in others encourages your picture externally. It also increases your knowledge of how a company works every day and leads to stronger company choices.
  • Stay Motivated. A successful CEO must have the capacity to achieve an objective with passion and to instill this same approach in others. To get the full results from your company implies to get the maximum help from your people.A company-driven and engaged co-workers will operate easier and will want to move the company ahead. Determine how you and your team can produce meaningful actions.
  • Show Adaptability With Continuous Changes. Advances in your company or enterprise can cause a drastic effect on your approach, goals, and decision-making. It is a reliable instrument to acknowledge these changes and alter course if needed. A CEO must also stand in a position where they can adjust their performance to the needs of the company. It doesn’t matter whether it’s for an international or a startup company.
  • Have A Clear Vision. A CEO must have a definite path to guide the company. Ambition and optimism are good things, and the head of a company must have faith in those goals. Being capable of inspiring others to purchase into your dream is a significant management instrument.
  • Gain Trust with Honesty. Inspiring confidence and respect is a sign of an efficient CEO and an essential element of being a reliable leader. Investors must have confidence in your capacity and trust to delegate to those with whom you operate. A trustworthy CEO must have the time to concentrate on the broad outline – CEOs who gain trust benefits from the positive working atmosphere they created.

A Coach Helps You Attain Your Goals

Reaching your objectives is the ultimate step towards sufficient coaching involvement. An excellent trainer can assist you in understanding your objectives, aspirations, and what you can do to accomplish them. Your coach isn’t dependent upon you for success, unlike your family or your staff.

They are honest about how you do and provide unbiased opinions. Finally, and most significantly, your coach can educate you about new methods to think and operate as an excellent CEO. At the end of their coaching, you will develop abilities to help you achieve your objectives.

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Management

Things to consider when finding an office space for rent Dallas

Dallas

The high demand for office spaces in Dallas, Texas has become very difficult for one to identify a space that is suitable for their organization. If you have a small employee count, you can share your office spaces among various other companies to cut on the costs.

When looking for an office space for rent Dallas, you should always make sure that you consider:

  • The geographical location of the office. The location should be strategic to make sure that your clients, suppliers, and employees can access it easily.
  • The building that you rent your office space from should be designed in such a manner that it is able to attract clients for you, depending on the type of business that you carry out.
  • The price of the rent should be well within your budget, which makes it easy for you to afford the place without running down your business or compromising on quality.
  • The premises should be designed in such a manner that there is a receptionist that will be able to direct your clients, suppliers, and investors to the office space. You don’t want your clients to show up to your office feeling confused about what to do next.
  • The building in which you decide to rent out your office space should be able to provide 24- hour security as this makes sure that you feel secure while running your business.
  • The building should also provide maintenance services that make certain that your office premises are tidy and well kept. Without this, your clients and employees would have to deal with an untidy office and that could lower productivity.
  • You should keep in mind the number of staff that you want your office to accommodate. The space should be sufficient enough to accommodate your entire team.
  • There should be enough parking spaces that will make sure that your visitors are not stranded.

When getting an office space for rent Dallas, there are various methods in which you can pay for it: through hourly rates, daily rates, monthly rates, or even yearly rates. The office spaces are available for rent and lease, depending on your preferences and needs. The Office Finders guarantee that you get the office space you want at the right time and at an affordable cost.

The office spaces are available for companies or individuals who need conference rooms, co-working with another team on a particular project, meeting room, private office, cubicles, training rooms, presentation rooms, personal workspace, temporary space, document review, project space, satellite office, desk space, and board room.

Office Finder makes it easy for you to negotiate the rental agreements and for you to get a suitable office location for your company. All you have to do is approve the spaces that are available and make it easy for you to compare so many office spaces before you settle on one.

Some of the rental office spaces Dallas include:

  • Dallas – CBD office market
  • Dallas – North office market
  • Dallas – LBJ freeway office market
  • Dallas – Uptown office market
  • Dallas – Preston Center office market
  • Dallas – West End office market
  • Dallas – Stemmons freeway office market
  • Dallas – Victory center office market
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