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Management

Offshoring Versus Outsourcing Which Is Best For Business?

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Businesses need to be competitive to make a profit so they’re always seeking solutions that reduce their overheads. Offshoring core activities is one way to reduce overheads, keep control of a business’s intellectual property and keep their data secure.

In this blog article, we look at offshoring and outsourcing and we consider if there is a right and wrong time for a business to consider either option.

Offshoring Explained

There are countries that are considered the back office of major corporations located somewhere else.  China, Vietnam, India are some of the nations that provide goods production and professional services for businesses located in western countries like USA, Canada, UK, and Australia. These countries are used for offshoring and outsourcing.

Is Outsourcing Another Name For Offshoring?

The short answer is no, outsourcing is quite different in its workings to offshoring.  With outsourcing, your business has essentially signed a contract with a service provider to deliver the services on behalf of your business.

The similarity between the two services is the business or team providing the manufacturing or professional service is usually located out of state or in another country to that of the business.

Where in the business is full outsourcing is popular?

Server and Website Hosting is an area we’re all familiar with and most businesses outsource this service.  The other areas deemed more sensitive and systems critical to a business also often outsourced are:

  • Technology hardware & software
  • Data communications
  • Software development
  • Bookkeeping
  • Payroll services
  • Administration

Why Offshoring?

There is more control over the process with offshoring as the business can dictate the terms and use its own rules and systems.

The starting point is to choose where you want your business process to be carried out, i.e. in which country and area.

Setting up a team or purchasing a business in another country to roll out the service is not as challenging as it might appear as countries like those aforementioned are used to the activity.

The offshore team will work exclusively for the one business and therefore adhere to their methodology.

An example of where this activity is prevalent today is in the professional services sector.  Law firms and accounting practices readily place services offshore to reduce staff costs. An Accounting firm will locate part of its practice in a country and hire qualified workers i.e. accountants who cost less than their peer in the area or country the Accounting firm is located.

Is there a right or wrong time to consider outsourcing or offshoring?

Timing Is Everything

Yes, as timing is everything especially with everyone connected online in social media.

The reputation of a business can be damaged if clients start complaining of a negative change in the service.  Therefore a business needs to do a thorough analysis and weigh up the pros and cons of moving core processes or systems offshore or into the hands of another business entirely as is the way with outsourcing.

Managing the move will be challenging as people don’t like change especially if it costs them time.   Just think of how annoying it is to visit a website or use the App you use regularly only to find its user interface in a new design and it’s functionality changed.

Learning takes time and requires patience so it’s important for all businesses moving to an offshoring or outsourcing model mark sure their staff and end users are managed during the transition and that their experience is satisfactory with knowledge of much better service on its way.

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Management

How To Work Out How Often To Schedule Office Cleaning

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How often do you need to schedule your office cleaning company?

Office managers or facility directors who are tasked with providing a clean building will know the answer. Still, if you’re new to the job, this article is for you.

First off, there is no right nor wrong answer to the frequency of office cleaning; however, you can ascertain what’s a good schedule for your business with a few simple answers. For hygiene and staying safe during a pandemic, cleaning is more frequent. All workstations need a thorough deep clean that also included disinfecting to kill bacteria and viruses.

Once you know the cleaning your office needs, your focus can switch to hiring a cleaning company regularly.

Company Budget and Needs

What your business can afford is the starting point. Scheduling a cleaning crew to come multiple times a week when you have a small office with a few employees can easily burn through your budget. It may not achieve your ultimate goal of having a sanitized environment that is safe for all.

On the other hand, if you wait too long between cleanings, filth, grime, and germs can build up over time. Therefore getting the frequency right is important, and so is clean.

Keep in mind that some industries require more frequent cleaning for health and safety reasons. If that’s the case for you, figure out your requirements (you may also have to comply with third-party regulations) and set a budget for your office cleaning services.

For instance, if you’re in the healthcare industry, sanitization and disposal can’t ever be skipped — but in an office environment, skipping a trash disposal service is less dangerous.

To establish an office cleaning budget, you will need to research the going rates with reliable commercial cleaning companies in your area.

Selection Process

Create a shortlist of potential providers and first cull it with a phone interview. Then from your shortlist, meet with a cleaning company or two if you’ve not yet decided on a provider to discuss the best possible schedule for your routine cleaning.

Most cleaning companies are flexible insofar as they understand the need to clean outside of normal operating hours.

Workplace Size

The size of your workplace and the number of people who frequent it will help the cleaning providers determine the time and resource required to clean it. More staff and more workstations will take longer and require more cleaning product. The number of workstations that will include desks and trash bins will require dusting and emptying the trash maybe multiple times a week.

Plus, how the office is furnished will add time and product to the task.

  • How many windows are in your office?
  • Are your office floors carpeted or tiled?

Floors

Flooring is a factor in how frequently you should schedule workplace cleaning. You may choose to do a thorough deep clean of carpets once a month. Know the flooring your office has and schedule the cleaning as and when required.

Windows

Depending on how many windows you have in your office, natural light will highlight the smudges on your windows as well as the accumulated dust in your office.

  • Are the windows furnished with curtains or blinds?

Your prospective cleaning company will need to do a walkthrough of your facility and complete an inventory to determine the best plan of action for cleaning your office as well as the cost. 🙂

Summary

Covid-19 has taught us a few things about hygiene and while staff are resilient you need to give them a healthy environment in which to work.

Know your budget and type of business and the cleaning it requires to keep your staff and customers safe. Create a cleaning schedule based on your needs. Remember, there is no right or wrong for the frequency of the clean or the cleaning and sanitising required.

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Education

How to Improve Employee Development

staff

How are you developing your employees? Hiring and retaining the right staff is a top priority for most businesses, and the process needs a failproof plan.

Employee development should also be part of your HR strategy and include online training for your remote workers. Plus professional development should commence from the moment staff are hired and continue throughout their employment.

If you’re wondering if your employee development program is up to scratch, don’t worry, we can help, and there are some straightforward steps you can take that will improve it immediately.

Below, we look at what employee development is and what it takes to make it successful.

Employee Development Explained

Supporting your staff to develop their skills is not solely about their current job. Nor is it just about where they can progress within your organisation. Staff development is about providing a series of training and knowledge programs and workshops that develop the employee.

Hard Skills

The training should include on the job training, and ‘hard skills’ pertinent to their ability to perform their current role and move up the ranks in their profession. For example, a cybersecurity analyst will undertake certifications, and industry recognised training or learn a new skill like pen-testing.

Soft Skills

The training also should cover soft skills which are transferrable to other roles. Every employee needs to develop their social and communication skills. Emotional Quotient (EQ) or emotional intelligence, will play a role in the hiring and promotion opportunities for all staff.

Now we know the basics of professional development let’s look at how you can improve your program.

How To Improve Your Employee Development

Immediacy

Employee development should begin from the moment that your new member of staff steps through the door. This means coming up with a training program that gets them up to speed with the company and how it does business at the earliest possible opportunity.

Not only will this help your company, but it will also show the new employee that you are committed to their development right from the get-go. As a result, they are more likely to stay with your organization as it improves their career prospects in the future.

Run Regular Programs

Running a series of mandatory and voluntary employee development programs that take place throughout the year ensures that your staff members are always learning something and never stagnating. The programs could focus on their soft skills, particularly communication, or focus on something that is altogether more technical and specific such as looking at their Google cloud abilities.

Plus when there are some assessment and certification at the end of each program, the employee keeps it. Plus exams or tests are evidence the knowledge has been properly absorbed and retained.

Create Individual Development Plans

The general training programs that you put into place also help if you make some of these more specialized and personalized for each employee.

Usually, the setting of goals and targets can take place at each employee review. As well as the setting of targets, you also need to go back and check that everything has been followed up effectively.

Make sure that each employee is closely involved in their own development plan and that they agree to the targets that have been set for them.

Give Constructive Feedback

The art of giving feedback is a difficult one to master. Essentially, it should involve ensuring that any advice you give to your employees is constructive. If it’s too critical, it can have the opposite effect on the one you were intending. This is also the case if you make it too vague with no actionable steps that the employee can put into practice.

There is a balance to be struck along the way, and you may not be able to get the hang of it straight away. Over time, you will be able to put your finger on which feedback is constructive and not.

Use Certified Trainers

While you may want to take care of some of your own training in-house, there is a lot to be gained from getting in touch with certified trainers and bringing them in to manage some of the programs.

They are experienced in the sector and have specifically designed their classes to get the best from the people who take them. However, make sure that you read all the reviews and hire a team that knows what they are doing and talking about.

Summary

Hiring is costly and retaining the right employees can be even more expensive if your only option is to pay them more.

Improving employee development should be a reason staff stay, and it can end up bringing all sorts of unexpected advantages to your organization beyond staff retention. So, now is the time to put some of these techniques into practice.

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Education

5 Steps You Can Take To Become A Successful Business Leader

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Do you want to know five steps you can take to further your career as a business leader?

Getting ahead in any career is challenging and in leadership more so as this discipline requires soft skills that are harder to obtain from your usual tertiary qualification.

If leadership is your thing, you’ll need to take roles and opportunities to improve year upon year, so you’re not stagnating but climbing up the management ranks.

In this article, we look at the fundamental steps you can take to hone your leadership acumen, to give yourself a fighting chance to secure roles that are developing you as a leader.

Understand the business from the inside out

If you’re to find solutions to break down resistance to change as a leader and get more productivity from your people, expanding your thinking and attaining a wider skill-set will never go a miss.

For example, you may be managing a customer support team. Your direct knowledge and accountability are within customer support. However, this current leadership role is not the end game for you.

To be an effective business leader, you’ll need a working knowledge of the business as a whole, including operations, sales, technology, finance and so on.

Thorough knowledge of your business as a whole will make it easier for you to plan your rise up the ranks of leadership and management. How do you get it? This is easier than you think.

Form close alliances with other leaders in the company and suggest working together on projects that allow knowledge transfer. As the saying goes: a problem shared is a problem halved.

Your peers will be experiencing some of the same people management issues so you can learn a lot about their departments with closer associations with them.

Further education can deepen your knowledge

It sounds counter-intuitive, but further education is a powerful way to lead by example and thus become a role model in business. You may feel you left education behind years ago, that the only learning you need is outside the classroom, on the job – this is a grave mistake.

After all, you wouldn’t just be learning about your own business and colleagues, but the bigger picture. A deep understanding of how to manage and motivate those around you and organizational techniques is crucial. So, studying a degree like the BSBA degree will act as a springboard for your business leadership career.

Share what you’ve learned

Now that you’ve gained a deeper understanding of business administration and a grasp of relevant skills outside your area of expertise, it is time to solidify your newfound knowledge so you can implement it when you need it.

A great way to understand what you’ve learned is to teach it. Why not offer your advice to colleagues who need guidance or speak at seminars and events?

By teaching others, you can better understand what you’ve learned yourself.

Building the confidence to teach and learn from others will also sharpen your leadership skills further still.

Widen your network of contacts and your visibility

Attend in-person events and speak to as many attendees as you can. Turn up early and leave late, so you get ample time to circulate and introduce yourself to like-minded peers.

Get your profile set up on business networking sites such as LinkedIn and regularly post interesting, relevant information, so your network grows.

All leaders need to be confident communicators so improve your public speaking skills by joining seminar groups and putting yourself forward as a speaker.

Widening your network isn’t reserved for networking events either. Simple, everyday acts can help, too.

Make time to chat with your colleagues daily. You’ll stay engaged with what’s happening in different areas of your business and the wider industry. It will also keep your name at the front of people’s minds and stop you from slipping out of touch.

Have clear achieveable goals

Understand where you’re going in your career and how the role improves your leadership acumen. Having a clear business goal is a proven method for furthering your business career.

Where do you see yourself in a year? Or five years? If you can picture what you want to be doing in the future, it is easier to organize the ‘now’.

With clear, reachable goals, you’ll be inspired and motivated to work harder, smarter, and smash through any ceiling of resistance.

Summary

Strive for more in your leadership career using these five steps to deepen your knowledge and experience. Then use your network of contacts and goals to acquire new leadership roles that challenge you and are rewarding.

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