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Negotiation Tips – How To Get What You Want

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Much of the success of a business is founded on negotiations, therefore hone this skill and your business will be rewarded with stronger relationships and a better bottom line.

Is the ability to negotiate an inherent quality or is it learned?

Is it about gender, are men better negotiators or is it women who are better at it?

In this blog article, we answer these questions and provide a few basic tips so you can get a better deal for your business and yourself!

We are all born negotiators, from the moment we can have a voice we’re at it, screaming to be fed, or cuddled and other requirements we need from our carer.  As we grow and hone our skill, some people develop it further and they become expert negotiators.

How we negotiate differs by gender too with our inherent qualities coming to the foreground and play a role in the whole process.

Male/Female Inherent Negotiating Qualities

Before we ask the question:  Which sex is better at negotiating? let’s first consider the inherent qualities of men and women that play a part in negotiations.

Men Are Better Liars

In this Forbes article, males have assumed the better negotiators as they are considered better liars than women and in a conflict situation which men also feel more comfortable with than women, lying their way out convincingly is a successful trait for negotiation.

Women Feel Quilty

Of course, women, can and do lie too, but they’re more likely to end up feeling guilty and then end up giving in. Sigh!

Affinity, Collaboration & Win-Win Works For Women

It’s not all bad for women though as their inherent qualities of collaboration, affinity and desire to get a win-win for all is very much needed in business as it is in life.

Strong customer and supplier relationships rely on win-win outcomes.  In life as in business, where would we be if we were all focused just on our own success!

Men Are More Confident

However, in a lot of business dealings, getting a better deal does require confidence especially in conflict and this is where men are often more willing to go the distance to come out on top. It might be why there are many more men than women in politics.

Tips To Be A Stronger Negotiator

Face The Challenge Head On

It’s hard to look past the ten tips of negotiating by Ed Brodow so check them out. In the meantime here are our thoughts on some of the qualities you can learn to take your negotiating skill up a notch or two.

Women more so than men need to find the courage to stand up for what they want.   This can be learned, though working on fighting fear itself.

Men will face the challenge head on however they may need to temper their communication style so they are less aggressive but still assertive.

Do Your Homework

Knowing the subject matter well provides added confidence, so do your research, formulate your arguments and be in a position to provide supporting evidence.

Men are more likely to wing it in much the same way as President Trump.  🙂 However, the risk of failure is higher when all you’ve got is your fight.

Listen

The power of listening and then responding as opposed to the other way around is critical in negotiating.  While you know what you want, you don’t know what the other needs and remember it’s a negotiation, not a fight.

Ignore How The Other Person Is Behaving

Have you ever heard of emotional blackmail?  It’s a form of manipulation and in behaviour, it can escalate to aggressive, verbal abuse or threats.  Ignoring the bad behaviour of the other person and focusing on the issues will allow you to concentrate on achieving better outcomes.

Take Your Time

A good deal takes time.  Avoid hurrying the process and as a result, ending up with less than you could get for you or your business.  Don’t settle for a bad deal just because you’re fed up with how the negotiating are working out.

Be prepared to walk away and come back to the negotiating table when the other party is willing to reach an agreement that also works for you.

Summary

We do have inherent traits and we rely on them in negotiations.  When we’re consciously self-aware of our strengths and weaknesses we can do what we need to get a better deal every time.

Practice your newfound knowledge in simple negotiations in your everyday life to build your confidence.  Before you know it, it will become second nature to you and you’ll see the difference it makes at work and in life.

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Mindset

6 Situations When a Phone Call Can Be More Effective Than Email

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While we know to a large extent, business runs on email these days, or if you’re under the age of 30, you’ll be using mobile apps as much as you can. Neither an App nor email completely replaces the value of a telephone call. In this article, you’ll learn the telephone call is not dead!

So when is a phone call is more effective than email, and why is it important to recognize when it can make a big difference to your communications?

While our preference in business is to send out a quick email, the real message can be lost in translation; therefore, sometimes it’s essential to take the extra step and pick up the phone. With that in mind, here are some occasions when a phone call can be more effective than an email.

When trying to convey authority

No matter how good you are at writing, it can be hard to convey the correct tone via email. All of your words are up for interpretation, and different readers are going to interpret your message slightly differently, even from the same email.

When you speak to someone on the phone though, you can convey tone much more accurately, giving your message greater authority.

When you want to convey an important message

You might know from personal experience that people’s inboxes can be messy affairs. There are lots of unopened messages, and any new ones go into a queue to be dealt with at some stage.

If you’re trying to send an important message though, you don’t want to be sat hoping the other person has got it. Instead, you can pick up the phone and know for sure the other person received the message.

Therefore this is just one of the reasons why today’s businesses still need to make sure they’re investing in their phone services through companies like Kortek Solutions. Your most important messages should be delivered via the phone rather than email.

When you’re apologizing

Apologies are tricky things, and they’re something you want to get right.

While emails give you the advantage of being able to spend time picking out the exact words, they often miss the more human elements that an apology needs. Part of an apology is fronting up and facing the person you’re apologizing to, and this is much better achieved when you pick up the phone.

When someone has questions

When you’re emailing someone about something complicated, then it’s likely, even preferable, they come back with questions. However, you don’t want a constant trickle of questions dripping into your inbox. Instead, you want to be able to get them answered as efficiently as possible.

If you’re explaining more complicated ideas by phone, then you don’t have the back and forth of email and can explain things much more quickly.
When you’ve taken too long to respond

Sometimes you forget to reply to an important email; it happens. However, at some point, you’ve got to get back to the person, and you want to show that despite the fact you took a long time to reply, you’re still taking their email seriously.

In these cases, it’s a great idea to pick up the phone and give them a call. It shows that you’re taking things seriously and you’re ready to deal with the issue at hand.

When it’s something personal

Few people want to hear personal news through an email. Confidential information should be given a personal touch, and a telephone call is much more useful for this.

It’s just as easy to pick up the phone, and people will appreciate the time you took to be more sensitive with the personal information you wish to convey. The other option is to use video conferencing, not that takes communication to a new level.

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Mindset

How To Be A Role Model In Your Business

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When we’re young, and during challenging times, we all look to our role models for assurance and guidance. Roles models are everywhere; they are found in your family, friends, social influencers, celebrities, community and political leaders.

You may call them your mentors, or ‘big brother or sister’, the name is not so important, it’s what role models do that can be the difference between civility or mayhem.

Movements like the #MeToo and #BlackLivesMatter, and pandemics like COVID-19 are life-changing, and our role models guide our actions, some positive and some negative, and this is where life is a balancing act.

Role Models In Business

In business, it’s much the same, as we also need role models. From the top-down everyone needs a role model. Uncertainty within global and local economies can stir up feelings of apprehension and mistrust in the workplace.

If left unchecked, workers can give in to their insecurities and believe ‘they’re next in the firing line,’ i.e. it will be them out the door in a round of redundancies! Forget about worker productivity it will nose-dive too without clear leadership, and this is where role models step up and provide reassurance.

Without adequate communication, positive affirmations and confirmation that everything is being managed to the company’s best ability,
the workforce is left to their thoughts, and understandably they will fear the worst. If this sounds like the environment at your workplace, you can make a difference, by becoming a role model. You don’t need to be high up the hierarchy as anyone can show empathy when it’s most needed.

What are the attributes of a good role model?

Good Role Model Traits

One false assumption is all leaders are good role models. We can all name leaders, particularly politicians that are far from positive influencers in our lives and we can not wait to see the back of them come to the next election!

So what should a good role model have in their soft skills toolkit?

According to the Seven Traits of a Role Model, you’d be expected to have these characteristics:

Empathy

You will need an abundance of empathy in all your dealings that impact on the lives of humanity. Acknowledging another person’s feelings does not mean you will stop what you’re doing or change your position, but you’re not bulldozing over them to get your way.

Knowledge

A thirst to know more and not being afraid to step outside their comfort zone to get it. Plus surrounding themselves with smart people and undertaking challenging tasks are all done to reach a goal.

Accept Mistakes Will Happen

Stretching the boundaries to achieve more, does come with risk, and mistakes will be made. A good role model will be humble and accept responsibility for their errors and move on as it’s all part of growing and eventually reaching the right outcome.

Confidence

Having the confidence to take action shouldn’t be confused with arrogance. A good role model needs the self-belief to step up and do what others can not do, i.e. lead and take responsibility for the actions of others and maybe the whole company.

Be Your Person

Being unique and living life your way gives you a unique perspective on your role as a leader and role model. Following the crowd will not develop your leadership skills however you will need to know how to be a supportive follower too as that is what is required of your workers and they will look to you for guidance and encouragement.

Gregarious

If you’re a loner, it will be harder for you to communicate with your followers. A genuine interest in your peers and people provides the opportunity to hone your communication skills. Take on leadership roles outside of work. Either with a community group, sports association, or something else like a hobby or particular interest group challenge yourself to take on positions of responsibility and commitment.

Summary

Everyone can be a role model; some people become one by accident, others by design If you want to be a role model in your business, sharpen your skills and accept the challenge to make a difference in your life and work.

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Mindset

How To Get Your Entrepreneur Mojo Back

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What is an Entrepreneur’s mojo and have you lost yours? Well, for starters let’s consider the word mojo and why it’s popular. Mojo is a noun and means magic or a spell so it’s not tangible but used to insinuate special powers when used in the way we have in our title how to get your entrepreneur’s mojo back.

It’s a popular word too, used a lot in recent times, with mojo now a famous coffee brand and the name of an Australian advertising business as well as a club in Hamburg Germany, and in arts and movies. However in this article we’re are only interested in how one’s mojo is personal and with it, entrepreneurial flair or spirit will guide you to success.

Your mojo is essentially your confidence, and with it, business challenges are easily overcome, tricky decisions are solved and sales are made. Belief in yourself is the foundation for everything in life and business.

Trusting yourself to choose the right people for your business, spend enough to attract sales and invest in strategies that take the business forwards can happen on autopilot until you fall into the trap of doubting yourself.

When doubt creeps in, nothing you do is easy and straightforward. What were the right goals for the business now seem ridiculously out of reach and unless something changes and quickly there won’t be a business, so how do you get your mojo back?

Mentors

Make sure you surround yourself with people who believe in you and what it is you’re doing in business. A couple of mentors can be the sounding board you need at times when you don’t trust your won judgement. A business mentor can help you keep the focus and provide inspiration and assurance that what you’re doing is the right thing to do in order to reach your goals.

A personal mentor will assure you, you’re the right person for the job that you have, i.e. the conspirator and leader in a new enterprise that requires that certain ‘spark’ or ‘magic’ aka ‘je ne sais quoi. A person’s outward appearance can suggest all is well with them, however internally, it can be a different story, they may be a bundle of nerves, or not nearly as on top of the world as they are presenting.

We all suffer highs and lows and a drop in confidence is expected all we need to know is how to turn it around so we get our mojo back as soon as possible. Mentors are carefully chosen for their ability to support, encourage and offer wisdom when it’s most needed.

Exercise

Taking time out away from your usual environment is key to rejuvenating the mind, and exercise plays an important role in providing energy as in oxygenating the blood. Go to the local gym and work out, do a minimum of three twenty-minute aerobic exercises every week. If you enjoy cycling or running, as Nike says ‘just do it’. There is a correlation between exercise and self-esteem, with the two interlinked. Raising your energy levels improves your outlook and positivity.

As the saying goes: healthy body, healthy mind and to get your mojo back you need that healthy mind to ward off negativity.

Mind

We are what we believe, and where there is negativity there is also positivity.

Yin and Yang is the Chinese philosophy of duality. Contrary forces can be complementary and interconnected so we accept where there is light there is also dark. Where there is the presence of ‘good’ there will also the presence of ‘bad’. Controlling the mind is fundamental to success in everything in life. We are what we think, so we need to focus on what we want and believe and avoid negative thoughts and actions.

Focus

Accept not everything will go to plan all the time, and things out of your control will test your tenacity and will power. Stay strong and true to your mission and goals and when there’s doubt, accept and then focus back on what you want to achieve and why you’re doing it.

After all, it’s not easy being an entrepreneur, you’re made of steely stuff, and where would the world be with you.

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