3 Common IT Challenges Small Businesses Face
Technology is the enabler for most businesses today, and SMEs rely on IT apps and systems in most departments, from finance to sales. There are a few common challenges with technology, and in this post, we review what they are and how to turn them into strengths for your business.
Top Most Common Tech Challenges
Thankfully there are a lot of sources online to assist with the accuracy of our content. Starting with TechCrunch. They rank IT security as the top challenge.
The pandemic did not pause cybercrime, and reports say cyberattacks increased with malware, phishing, and ransomware being the most common cyber threats to businesses. Remote working has added to the stress.
Companies need to ensure devices and apps used to share data and access business systems are secure. Staff at home are less accessible. The need for ongoing knowledge transfer and user training requires planning and resources, which is an added cost SMEs would prefer to do without.
Out of all types of data attacks, malware is among the most common. Malware attacks are simple and happen when malicious software is installed on someone’s computer or a network. The malware will then perform specific actions as desired.
Some malware is there to disrupt. Other malware can do things such as catching admin credentials for financial information, for instance. These can be very serious and put your whole organization at a standstill, so they cannot take them lightly.
Another thing you should know is that malware attacks are rarely made without the cooperation of a human in your organization. And, in most cases, they weren’t even in on it.
Attackers will often use social engineering techniques to pose as someone in authority. The receiver will have no idea as everything will be made to look like it’s coming from that person.
But this isn’t the only case where humans can become a liability. As a matter of fact, humans are the single biggest IT vulnerability.
You may have a remote or hybrid workplace, and one of your employees loses a device that could be found and accessed by a hacker. From the device, your whole network at risk.
It’s in the Cloud
Getting your head around cloud computing and how to adopt it company-wide is challenging. Vendor agreements are different, and the model is user pays, which is a far cry from buying a server and having it in your office.
Lack of In-House Skill
This is one of the biggest challenges for any business. Finding people with IT skills and the type of skills you need can be complicated. Someone may understand certain things, but if you have an issue needing particular expertise, you might find your business stuck and hitting a dead end.
This is why many businesses decide to outsource their IT department. This way, they have a team at their disposal to deal with everything they need. They can also do things such as maintaining your licenses to make sure that they’re in order and that your patches are all up to date. Or they might be able to help you recover your systems quickly if there’s an unexpected error or breach.
Getting to grips with AI, robotics, Natural Language Processing, and matching learning is challenging to most businesses. When do you adopt systems that may replace your staff? There’s no escaping change and technology evolution. Some apps already use AI, and automation is used in many mundane tasks within the business.
Chatbots use AI and machine learning are the norm on many websites that offer services and online purchases, i.e., eCommerce stores. 64% of users say the 24-hour service is the best feature of the chatbot. As a consumer, you rely on instantaneous response, especially in the midst of an online purchase.
These are just some of the most common IT issues small businesses have to deal with every day. If you are one, make sure that you protect yourself against these risks and consider hiring an expert team for assistance.